Frequently Asked Questions
Everything you need to know about shopping with Koch & Co
What are your delivery options and timeframes?
We offer standard and express shipping across Australia. Standard delivery typically takes 3-7 business days, while express delivery arrives within 1-3 business days depending on your location.
Can I return an item if I change my mind?
Yes, we accept returns within 14 days of purchase for most items, provided they are in their original, unopened packaging. Please note that a restocking fee may apply to certain bulk items.
Do you offer wholesale pricing for businesses?
Absolutely. Koch & Co provides competitive wholesale pricing for florists, event planners, and retailers. You can apply for a business account via our website to access exclusive trade rates.
How can I track my order?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to the courier's website to monitor your delivery progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Buy Now Pay Later options including Afterpay and Zip Pay.
What should I do if my items arrive damaged?
In the unlikely event that your order is damaged during transit, please contact our Customer Service team within 48 hours of delivery with photos of the damage to arrange a replacement or refund.